Shop in Hong Kong

1 Which websites can we buy from in Hong Kong ?

Qoo10	https://www.qoo10.hk/
Shopee Hong Kong	https://shopee.com.hk/
Lazada Hong Kong	https://lazada.com.hk/en
Carousell Hong Kong	https://www.carousell.com.hk/
Amazon Hong Kong	https://www.amazon.com/HK/s?k=HK
Zalora Hong Kong	https://www.zalora.com.hk/

2 How much do you charge ?

Please note that the value is converted from Yen to HKD. The amounts listed here can change, depending on the exchange rate.

How much is the item(s) you are buying ?

If the total shipment worth is over 55 HKD please look at the Table A below

Table A

For single items 55 HKD and over that is to be consolidated with others :

30 %

For example :

List price : 55 HKD

55 x 1.3 = 71.5 HKD

For single items less than 55 HKD that is to be consolidated with others :

20 HKD

For example :

List price : 38 HKD

38 + 20 = 58 HKD

For lots consisting of 10 items or more and the listing is worth less than 55 HKD :

30 % + lot fee of 20 HKD

For example :

List price : 54 HKD

54 x 1.3 + 20 lot fee

= 90.2 HKD

For lots consisting of 10 items or more and the listing is worth 55 HKD or more :

30 %

For example :

List price : 55 HKD

55 HKD x 1.3 = 71.5 HKD

If the total shipment worth is less then 55 HKD , please look at the TABLE B below

TABLE B

For single items worth less than 55 HKD that needs to be shipped by itself . It means it needs a trip to the post office just by itself.

30 HKD

3) What can I order ?

You can order anything that is not prohibited/ restricted and within the size limit.

Here is a list of items we cannot ship :

Antiquities
Aeromodels
Aerosols
Airguns / air rifles
Alcohol
Animals / insects ((Rhinoceros horn (worked, unworked or prepared and any part, powder or waste of such horn, human skeletons,wild animals (parts or products) , beef, tallor, fat, oil origin)
Banknotes
Car parts
Chemicals
Cigarette
Counterfeit materials and any materials breaching copyrights.
Indian coins
Incorrect maps of India
Heavy machinery
Fireworks / flammable or explosive materials
Flammable Liquids (e.g. nail polish, perfume)
Fruits and vegetables
Paint
Perfume
Plants
Pornography and other types of obscenities
Powerbank
raw food
Rice
Sunblock

4) How much is shipping ?

These are the quotes generated by the Speedpost HK website for non-document packages 1 kg and below.

Maximum weight per item: 30kg Item size limit: Limited to 1.5m in length and 3m in length and girth combined

USA - 386 HKD

Canada - 288 HKD

Germany - 354 HKD

Italy - 406 HKD

Australia - 302 HKD

New Zealand - 243 HKD

Singapore - 188 HKD

Malaysia - 209 HKD

Please understand that we need to know the dimensions of the box and total weight including packaging to generate a quote. I cannot answer questions like 'How much is shipping to me?' without these details.

5) Can I consolidate my items ?

Yes. We offer consolidation for Hong Kong.

6) Can I rush an order ?

Sorry, no. The buyer has a day job and can only message sellers at certain times.

7) Can I order something and have it shipped to your HK address ?

No. Please look for other HK proxies.

8) Can I get a discount ?

No. Please look for other HK services.

9) Can you do in-person buying ?

No, sorry.

10) Can you buy from blogs/ Instagram / Facebook /personal sites ?

We prefer to buy on platforms due to risks involved if the seller decides to not ship. If you insist, we can try asking us but you will have to take the risk.

I have done this before but fortunately the seller did ship. The seller was on Instagram.

If possible, we prefer to ask the seller to list the same item on Shopee.

11) Can I consolidate the items with my items in Japan?

Yes. You will have to pay the shipping and possible custom taxes.

12) Can you under-declare the amount and declare as a gift ?

Yes.

We create the shipping label and send it to you to approve. If you don't approve, we don't ship. Like you, we don't want surprises.

13) Can you help translate and ask the seller something ?

No, the proxy only speaks English.

14) What the product is defective / not as described or has missing parts ?

We do check the photos and alert you of discrepancy. In addition, we also post on Instagram /FB within 24 hours of receiving the item. Please check your item. After 24 hours , we will close the transaction if we don't hear from you.

If you do want to file a dispute, we will file a claim with the shopping sites. Ultimately, the shopping sites themselves will decide if they will refund us or release the funds to the seller. There is nothing we can do in this case.

15) The customs in my country wants to tax me more than the amount of the product. Can I get a refund ?

No.

We have no control over the customs in your country. In addition, the shipping label will be accomplished according to your instructions, and you have to have approved it before we ship.

If you don't want to pay taxes, you can call your customs and say you don't want your items. They will be destroyed.

16) Why do you charge this much ?

I have to pay my buyers to translate, negotiate with buyers, store your items, ship. I want to pay them a fair rate to make it worth their time.

17) Will the payment be in Yen ? How do I pay you ?

Payment will be in Yen. The payment page is here.

Values will be converted from HKD to JPY. The exchange rate of the day will be used.

18) Can you join lotteries and pre-orders ?Special campaigns ?

Yes.

19) Is domestic shipping free , from seller to proxy buyer in HK?

Sometimes yes, sometimes no. We will bill you the shipping later.

Sometimes, we only see the price of the shipping upon check out. We send screenshots .

20) Is the shipping from seller to proxy buyer in HK tracked ?

Not all the time. We will let you know.

21) Is there anything else I should know ?

Special requests - such as to remove a part or some items from a lot to save on shipping, or take photos of the inside of the items (such as taking photos of certain pages of a comic book) , should be made before purchase.

We bubblewrap your items immediately after taking photos to avoid mixing them up with the other items as well as to avoid damages.

We can refuse to take photos if it's been packaged nicely already.

In addition, we don't buy from crazy sellers or sellers with poor ratings. We may choose to message a seller if the listing is inactive.

Please read the profiles of the sellers using Google translate.

Like you, we don't want to be scammed!!!

Anything else?

Anything else ? Please ask us.