Shop in Malaysia

1 Which websites can we buy from Malaysia? 

Carousell	https://www.carousell.com.my/
Shopee	https://shopee.com.my/
Lazada	https://www.lazada.com.my/
FB Marketplace	https://www.facebook.com/marketplace/kualalumpur/

 

 

2 How much do you charge ? 

Basically, 30% of the list price unless the price is very low or it is a lot.

Additional fees :

2 MYR - Wire transfer fees

10-50 MYR - Domestic shipping fees (if any) 

 

How much is the item(s) you are buying ? 

If the total shipment worth is over 1860 PHP, please look at the  Table  A below

 

Table A 

For single items 1001 PHP and over that is to be consolidated with others  :  30 %

For example :  List price  : 1001 PHP     1001  x 1.3 = 1302  PHP

 

For single items less than 1001 PHP that is to be consolidated with others :  200 PHP

For example : List price  : 888 PHP 888 + 200   = 1088 PHP

 

For lots  consisting of 10 items or more and the listing is worth less than 1001 PHP   200 + lot fee of 200

For example : List price : 1000 PHP  1000 + 200 + 200 lot fee = 1400 PHP

 

For lots  consisting of 10 items or more and the listing is worth 1001 PHP or more 30 %

For example : List price : 1001 PHP 1001 x 1.3 = 1302 PHP

 

 

If the total shipment worth is less then 1860 PHP , please look at the  TABLE B below

 

TABLE B 

For single items worth less than 1860 PHP that needs to be shipped by itself . It means it needs a trip to the post office just by itself. (We need to take a taxi to the post office as the nearest post office is not within walking distance)

558 PHP

 

 

 

3) What can I order ?

You can order anything that is not prohibited/ restricted and within the size limit. 

Here is a list of items we cannot ship : 

Fireworks
Airguns / air rifles
cigarette
alcohol
raw food
fruits and vegetables
aerosols
rice
plants
Animals / insects
bank notes
sun block
power bank
perfume
car parts
cars / automobiles / heavy machinery

Anything that is over 30kg for EMS.

Anything that is over 100 cm for EMS. 

  

 

4) How much is shipping ? 

Please check this page : https://teresastoystore.com/pages/shipping-from-the-philippines 

 

5) Can I consolidate my items  ? 

Yes.  

 

 

6) Can I rush an order  ?

Domestic shipping  in the Philippines may not be as fast as in Japan.  The sellers also take their time responding. 

In addition, the buyer cannot reply right away. 

UPS shipping is done by scheduling a pick-up. DHL can be a drop-off or a pick-up. The proxy has a day job and cannot reply right away . He also works from the office 3 times a week so he can only ship your packages only when he works from home. He has to get his manager's approval to work from home. This is why we cannot rush orders. I am very sorry. 

If you are in hurry, and want real time answers, we cannot help you. 

 

 

7) Can I order something and have it shipped to your Philippine address ? 

No. Please look for other Philippine proxy services.  

 

 

8) Can I get a discount ?  

No. Please look for other Philippine proxy services.

 

 

9) Can you do in-person buying ? 

Please ask us.   

 For high-ticket items on websites like Carousell, we will ask to do in-person shopping within Manila so we don't get scammed . The buyer has to pay round-trip taxi fares (screenshots to be sent via e-mail). 

 

10) Can you buy from blogs/ Instagram / Facebook /personal sites ? 

We prefer to buy on platforms due to risks involved if the seller decides to not ship. If you insist,you can try asking us but you will have to take the risk. We will ask Carousell sellers if it is possible to list on Shopee for more security. 

 

 

11) Can I consolidate the items with my items  in Japan?  

 Yes. You will have to pay the shipping and possible custom taxes. 

 

 

12) Can you under-declare the amount and declare as a gift ? 

 Yes. 

We create the shipping label and send it to you to approve. If you don't approve, we don't ship. Like you, we don't want surprises. 

 

 

13) Can you help translate and ask the seller something  ? 

 Yes.  But we may not be able to do this quickly. 

 

 

14) What the product is defective / not as described   or has missing parts ? 

 We do check the photos and alert you of discrepancy.  In addition, we also post on Instagram /FB within 24 hours of receiving the item.  Please check your item. After 24 hours , we will close the transaction if we don't hear from you. 

If you do want to file a dispute, we will file a claim with the shopping sites.  Ultimately, the shopping sites themselves will decide if they will refund us or release the funds to the seller. There is nothing we can do in this case.

 

 

15) The customs in my country wants to tax  me more than the amount of the product. Can I get a refund ? 

No.

We have no control over  the customs in your country. In addition, the shipping label will be accomplished according to your instructions, and you have to approve of the label before we ship. 

If you don't want to pay taxes, you can call your customs and say you don't want your items. They will be destroyed. 

 

 

16) Why do you charge this much ?

I have to pay my Philippine buyer to translate, negotiate with buyers, store your items, ship. I want to pay them a fair rate to make it worth their time. 

 

 

17) Will the payment be in Yen ? How do I pay you ? 

Payment will be in Yen. The payment page is here.

Values will be converted from PHP to JPY. The exchange rate of the day will be used. 

 

 

18) Can you join lotteries and pre-orders ?Special campaigns ? 

Yes. 

  

 

19) Is domestic shipping free , from seller to proxy buyer in the Philippines?

Sometimes yes, sometimes no. We will bill you the shipping later.

 

 

20) Is the shipping from seller to proxy buyer in the Philippines tracked ? 

Yes. We can check your items for you. 

 

 

21) Is there anything else I should know ? 

Special requests - such as to remove a part or some items from a lot to save on shipping, or take photos of the inside of the items (such as taking photos of certain pages of a comic book) , should be made before purchase.

We bubblewrap your items immediately after taking photos to avoid mixing them up with the other items as well as to avoid damages. 

We can refuse to take photos if it's been packaged nicely already. 

In addition, we don't buy from crazy sellers  or sellers with poor ratings. We may choose to message a seller if the listing is inactive.

Please read the profiles of the sellers using Google translate. 

Like you, we don't want to be scammed!!!

 

 

Anything else? 

Anything else ? Please ask us.