Shop in Malaysia
1 Which websites can we buy from Malaysia?
| Carousell | https://www.carousell.com.my/ |
| Shopee | https://shopee.com.my/ |
| Lazada | https://www.lazada.com.my/ |
| FB Marketplace | https://www.facebook.com/marketplace/kualalumpur/ |
2 How much do you charge ?
Basically, 30% of the price of the total shipment is over 24 Malaysian Ringgit. This does not include any shipping fees, platform-generated fees and customs fees. If the total shipment is below 24 ringgit, we charge a flat fee of 7.2 ringgit.
Additional fees :
2 MYR - Wire transfer fees
10-50 MYR - Domestic shipping fees (if any)
3) What can I order ?
You can order anything that is not prohibited/ restricted and within the size limit.
Here is a list of items we cannot ship :
Fireworks
Airguns / air rifles
cigarette
perfumes /fragrances or anything with alcohol
raw food
fruits and vegetables
aerosols
rice
plants
Animals / insects
bank notes
sun block
power bank
perfume
car parts
cars / automobiles / heavy machinery
anything with lithium battery
medicines
Anything that is over 30kg for EMS.
Anything that is over 100 cm for EMS.
4) How much is shipping ?
We send to Singapore via Ninjavan. The cost is 35.3 MYR to Singapore for small items. (Bigger items may be different)
If you want to post directly to your country, please consult with us. We need the length, width, height and weight of the box containing your item to generate a quote with Fedex or DHL.
5) Can I consolidate my items ?
Yes.
6) Can I rush an order ?
Domestic shipping in the Malaysia may not be as fast as in Japan. The sellers also take their time responding.
In addition, we have an office job so if you are in hurry and want it shipped it right away, we cannot help you.
We have 2 shipping days a month.
7) Can I order something and have it shipped to your Malaysian address ?
No. Please look for other Malaysian proxy services.
8) Can I get a discount ?
No. Please look for other Malaysian proxy services.
9) Can you do in-person buying ?
Please ask us.
For high-ticket items on websites like Carousell, we will ask to do in-person shopping within Petaling Jaya / KL so we don't get scammed .
We charge 70 ringgit per hour to meet a seller . We also charge for roundtrip toll and gas. Pictures of the route, toll fees and cost of gas will be sent to you.
10) Can you buy from blogs/ Instagram / Facebook /personal sites ?
We prefer to buy on platforms due to risks involved if the seller decides to not ship. If you insist,you can try asking us but you will have to take the risk. We will ask Carousell sellers if it is possible to list on Shopee for more security.
11) Can I consolidate the items with my items in Singapore / Indonesia/ the Philippines / Japan/ HK?
Yes. You will have to pay the shipping and possible custom taxes.
12) Can you under-declare the amount and declare as a gift ?
Yes.
We create the shipping label and send it to you to approve. If you don't approve, we don't ship. Like you, we don't want surprises.
13) Can you help translate and ask the seller something ?
Yes. But we may not be able to do this quickly.
14) What the product is defective / not as described or has missing parts ?
We do check the photos and alert you of discrepancy. In addition, we also post on Instagram /FB within 24 hours of receiving the item. Please check your item. After 24 hours , we will close the transaction if we don't hear from you.
If you do want to file a dispute, we will file a claim with the shopping sites. Ultimately, the shopping sites themselves will decide if they will refund us or release the funds to the seller. There is nothing we can do in this case.
15) The customs in my country wants to tax me more than the amount of the product. Can I get a refund ?
No.
We have no control over the customs in your country. In addition, the shipping label will be accomplished according to your instructions, and you have to approve of the label before we ship.
If you don't want to pay taxes, you can call your customs and say you don't want your items. They will be destroyed.
16) Why do you charge this much ?
It has to be worth our time.
17) Will the payment be in Yen ? How do I pay you ?
Payment will be in Yen. The payment page is here.
Values will be converted from MYR to JPY. The exchange rate of the day will be used.
18) Can you join lotteries and pre-orders ?Special campaigns ?
Yes.
19) Is domestic shipping free , from seller to proxy buyer in the Malaysua?
Sometimes yes, sometimes no. We will bill you the shipping later.
20) Is the shipping from seller to proxy buyer in Malaysia tracked ?
Yes. We can check your items for you.
21) Is there anything else I should know ?
Special requests - such as to remove a part or some items from a lot to save on shipping, or take photos of the inside of the items (such as taking photos of certain pages of a comic book) , should be made before purchase.
We bubblewrap your items immediately after taking photos to avoid mixing them up with the other items as well as to avoid damages.
We can refuse to take photos if it's been packaged nicely already.
In addition, we don't buy from crazy sellers or sellers with poor ratings. We may choose to message a seller if the listing is inactive.
Please read the profiles of the sellers using Google translate.
Like you, we don't want to be scammed!!!
Anything else?
Anything else ? Please ask us.